EMDR Pocket
How can we help?
Whether your question is about installation, settings, or a session, write to us and we will do our best to give you a clear answer.
Get in touch
Email support@jojolab.dev. To help us understand the issue, include your iPhone model, iOS version, and what happened just before the problem appeared.
A few useful checks
EMDR Pocket requires iOS 26 or later. If a session does not start correctly, close and reopen the app, then check in Settings that camera access is enabled.
Sound and haptics
Check your iPhone volume, Silent mode, and headphone connection. Haptic intensity also depends on your device settings.
Purchases and refunds
Apple manages purchases, Family Sharing, and refund requests through the account used on the App Store.